Early warning systems Clark Wilkins, Simplexable 2017.10.07
We've been expanding a set of early warning tools in an evolving project called "sweeper". The latest addition, internally referred to as "test 18", looks for situations where you're due to receive an exchange item, but it has not happened.
Sweeper is rapidly becoming a core part of the daily routine for administrators running INSIGHT because it's able to warn you of problems that used to require complex analysis at best — and more likely, just accidental discovery of issues.
The test suite is evolving rapidly since it was released in June 2017 (v16.122). As of today, we are in version 16.148 and this is the current suite of sweeper tests.
Some of these tests (3, 4, 6, 7, 9, 15, 17, 18) may involve corrections that need to be delayed. You always have the option to use -suppress to silence these alarms for a period of time (or permanently). For example, you might have a completed billable job, but a good reason for not doing the invoice right now. Suppress the report for a week and you won't see it here until the suppression expires.
We suggest running analysis and reports:sweeper on a daily basis. Usually, you won't get very many hits (a good thing), because if you're constantly vigilant, problems won't be able to accumulate. We plan to continue adding tests to sweeper as the need arises, and significant changes will get reported here.
An extensive document on use cases for test 18 was released today here. It explains in great detail some of the ways your returns process can get off track and what you'd want to do about it.